Warranty Policy

Last Updated: June 2026

One-Year Limited Warranty

This one (1) year limited warranty applies exclusively to brand-new products purchased directly through our official sales channels. The warranty is strictly non-transferable and applies solely to the original purchaser and the original product. Complimentary gifts, promotional items, and free accessories are not covered under this warranty.

Warranty coverage is automatically activated upon successful delivery of the product to the original buyer.

The warranty period begins on the original purchase date. To submit a warranty claim, customers must provide a valid receipt, invoice, or order number that matches the registered purchaser information.

Age Restriction: Our electric scooters and electric bicycles are intended for use by adults aged 18 years or older. Riders under the age of 18 must always operate the vehicle under the supervision of a parent or legal guardian.

Theft Exclusion: Stolen products are not covered by this warranty. We strongly encourage customers to use high-quality locks and secure storage solutions whenever the vehicle is unattended.

1. Covered Products & Components

Original non-consumable components determined by our technical team to be defective due to manufacturing faults will be repaired or replaced free of charge within one (1) year from the original purchase date.

1.1 Battery Warranty

All original lithium-ion batteries are covered by a 1-year limited warranty. Confirmed defective batteries will be repaired or replaced free of charge during the warranty period. Battery evaluations must be conducted exclusively by our authorized technical support team.

This battery warranty does not cover:

  • Normal wear and tear of consumable components requiring routine maintenance, including tires, inner tubes, brake pads, cables, housings, grips, chains, spokes, kickstand lights, LCD displays, pedals, cranks, motors, saddles, and shifters.

  • Damage resulting from accidents, racing, stunt riding, misuse, liquid exposure, chemical contamination, moisture, dirt, negligence, or abnormal physical or mechanical stress.

  • Cosmetic imperfections such as scratches or dents unless caused during manufacturing or shipping.

  • Products with altered, defaced, or missing serial numbers or barcodes.

  • Issues caused by third-party accessories, unauthorized replacement parts, or unapproved peripheral devices.

  • Damage resulting from improper assembly, maintenance, installation, or adjustments contrary to the user manual.

  • Damage caused by external factors including collisions, fire, flooding, storms, lightning, severe weather, theft, blown fuses, or power surges.

  • Damage resulting from incompatible chargers, improper charging practices, battery tampering, or use in unauthorized vehicles.

1.2 Frame Warranty

Electric scooter and electric bicycle frames are covered by a 1-year replacement warranty.

This warranty applies exclusively to the replacement of the frame itself and does not include labor costs related to transferring motors, controllers, wiring, or other components to a replacement frame. Final eligibility will be determined by our authorized service team.

The following conditions are excluded from frame warranty coverage:

  • Corrosion, rust, or oxidation.

  • Paint fading, cosmetic scratches, or impact marks.

  • Structural damage caused by accidents or collisions.

  • Permanent modifications such as drilling, welding, or cutting.

1.3 Electrical & Mechanical Components

(Motor, Controller, Battery, Charger, Throttle, Pedal Assist Sensor, Display Panel)

Motors, controllers, displays, throttle assemblies, pedal-assist sensors, and chargers are covered against manufacturing defects for one (1) year.

This component warranty does not cover:

  • Damage caused by accidents, racing, stunt riding, misuse, liquid exposure, chemicals, moisture, dirt, negligence, or abnormal mechanical stress.

  • Cosmetic damage not related to manufacturing defects.

  • Products with altered, removed, or unreadable serial numbers.

  • Problems caused by unauthorized accessories or third-party replacement parts.

  • Improper assembly, installation, maintenance, or adjustments that do not follow the official user manual.

  • External environmental events such as fire, floods, lightning, storms, theft, blown fuses, or power surges.

  • Normal wear and tear of components including tires, brake systems, and other consumable parts.

2. Warranty Claims

All warranty requests must be submitted to our customer support team via email:

Customer Support Email:
info@kukirin-ride.eu

A valid warranty claim must include:

  • Proof of purchase (order number, invoice, or receipt).

  • Clear photographs and/or videos demonstrating the defect.

  • A detailed description of the issue.

If replacement displays, batteries, motors, or controllers are approved, customers may be responsible for applicable shipping and transportation costs.

Replacement parts themselves are provided free of charge under approved warranty claims. However, labor fees or installation costs charged by third-party repair providers are not covered.

3. How to Obtain Service

If your product experiences performance issues during normal use within the warranty period, please contact our support team.

Our technical specialists will assist with troubleshooting, determine the nature of the defect, and arrange replacement parts or warranty service when appropriate.

Please do not disassemble, modify, or attempt unauthorized repairs before consulting our support team, as doing so may void warranty coverage.

4. Company Information

Operating Entity:
ZonMoto Technology Co., Ltd.

Registered Address:
No.399 Wuxiang Avenue, Nanning, P.R. China

Customer Support Email:
info@kukirin-ride.eu

This site is protected by hCaptcha and the hCaptcha Privacy Policy and Terms of Service apply.