FAQ

Last Updated: June 2026

Q: Will I be charged customs duties, VAT, or any import taxes for my order?

A: No. All products are dispatched directly from our warehouses within the European Union (EU), meaning there are no hidden customs duties, import tariffs, or additional VAT charges for EU customers. The amount shown at checkout is the final price you pay.

Q: Can I modify or cancel my order after it has been placed?

A: Once an order enters the Processing stage, modifications or cancellations are generally no longer possible, as our warehouse team begins preparing shipments immediately. This includes changes to:

• Shipping addresses

• Delivery methods

• Product colors or quantities

• Promotional codes or discounts

Please carefully review your order before completing checkout.

Q: What happens if I refuse delivery or change my mind after shipment?

A: If a package is refused or remains unclaimed, it will be returned to our European warehouse. Return shipping costs incurred during the process will be deducted from your refund amount.

For detailed procedures, please review our Refund & Return Policy or contact our support team:

Email: info@kukirin-ride.com

Q: How long do I have to complete payment after placing an order?

A: To reserve inventory and ensure prompt dispatch, payment must be completed within the timeframe displayed during checkout. Orders that remain unpaid beyond the payment window will be automatically canceled by the system.

Q: Where do your products ship from, and how long does delivery take?

A: All electric scooters and e-bikes are stocked and dispatched from our European fulfillment centers, including facilities located in countries such as Poland and Germany.

Estimated delivery times:

• Central Europe: 1–3 business days

• Other EU countries: 3–7 business days

Once your order ships, a tracking number will be automatically sent to your email address.

Q: Are your electric scooters road-legal in my country?

A: We offer both road-legal and off-road models to comply with different European regulations.

ABE Certified Models (e.g., G2 Pro ABE)

• Fully compliant with German eKFV regulations.

• Limited to 20 km/h.

• Eligible for German insurance plate registration.

VMP Compliant Models (e.g., G2 Pro VMP)

• Designed to meet Spanish DGT requirements and general EU micro-mobility standards.

• Limited to 25 km/h.

Please review each product description carefully or contact our support team before purchasing.

Q: What warranty do you provide, and how can I obtain technical support?

A: We provide a 12-month limited warranty covering essential components, including:

• Motor

• Battery

• Frame

• Controller

• Display systems

If you experience any technical issues, our customer support specialists can assist with troubleshooting, provide genuine replacement parts, or coordinate repair solutions when appropriate.

Support Email:
info@kukirin-ride.com

Q: Can I ride my electric scooter in the rain?

A: Most of our models feature an IP54 water-resistance rating, which protects against light rain and road splashes.

However, to maximize battery life and maintain long-term reliability, we strongly recommend avoiding:

• Heavy rainfall

• Flooded roads

• Deep puddles above deck level

• High-pressure water cleaning

Always dry your vehicle thoroughly after exposure to wet conditions.

Contact Information

Operating Entity:
ZonMoto Technology Co., Ltd.

Registered Address:
No.399 Wuxiang Avenue, Nanning, P.R. China

Customer Support Email:
info@kukirin-ride.eu