Refund & Return Policy

Last Updated: June 2026

Important Notice:
Please retain the original packaging box and all included accessories. We are unable to process returns if the product is not returned in its original packaging.

1. Right of Withdrawal (14-Day Return Policy)

In accordance with the EU Consumer Rights Directive (2011/83/EU), you have the right to cancel your purchase and return your product within 14 days of delivery without providing any reason.

To qualify for a return under this policy, the following conditions must be met:

• The product must remain in its original, unused, and pristine condition.

• The scooter odometer must display fewer than 5 kilometers (3 miles).

• All original accessories, including chargers, keys, tools, manuals, and promotional items, must be included in the original packaging.

• Valid proof of purchase from our official online store is required.

2. Order Cancellations & Refused Deliveries

Prior to Shipping

Orders may be cancelled before dispatch for a full refund without additional charges.

After Shipping (In Transit)

If a cancellation request is made after shipment has already been dispatched, customers are responsible for the actual outbound shipping costs incurred, typically ranging from €60–€80, depending on destination.

Refused Deliveries

If delivery is refused without prior authorization, the package will automatically be returned to our warehouse. The refund amount will be issued after deducting the outbound shipping expenses.

3. Non-Defective Returns (Change of Mind)

If you wish to return a fully functional product within the 14-day withdrawal period for reasons unrelated to manufacturing defects:

Shipping Responsibility

Customers are responsible for all return shipping costs to our designated European return center.

Return Authorization

Please contact info@kukirin-ride.eu to obtain a Return Merchandise Authorization (RMA) and detailed return instructions. Unauthorized returns will not be accepted.

European Return Hub

All approved returns are processed through our logistics center in Poland:

S.F. Express
Al. Krakowska 87/A15
05-552 Wólka Kosowska, Poland

4. Damaged or Defective Products Upon Arrival

Reporting Window

Any transit damage or manufacturing defects must be reported within 7 days after delivery. Supporting photographs or video evidence are required.

Our Resolution

After verification by our technical support team, we will cover all necessary repair, replacement, and associated two-way shipping costs.

Exclusions

Minor cosmetic imperfections, including small scratches, paint marks, or packaging wear that do not affect product functionality or structural integrity, are not considered manufacturing defects.

5. Refund Processing

Processing Time

Approved refunds are typically processed within 7–14 business days after the returned product has been inspected and accepted by our warehouse team.

Refund Method

Refunds will be issued to the original payment method used at checkout.

Additional Fees

We do not charge any restocking fees, administrative fees, or handling charges for approved returns.

6. Non-Returnable Items

The following items are not eligible for return:

• Individual spare parts and accessories, unless defective upon arrival;

• Products damaged through misuse, neglect, accidental damage, or unauthorized modifications;

• Customized products;

• Scooters with an odometer reading exceeding 5 kilometers (3 miles).

7. Company Information & Contact Details

This website and policy are operated and maintained by:

Operating Entity:
ZonMoto Technology Co., Ltd.

Registered Address:
No.399 Wuxiang Avenue, Nanning, P.R. China

European Return Hub:
S.F. Express
Al. Krakowska 87/A15
05-552 Wólka Kosowska, Poland

Customer Support Email:
info@kukirin-ride.eu