Refund ＆ Return

Last Updated: June 2026

Important Note:
Please keep the original packaging box and all included parts and accessories. Returns cannot be accepted if the product is not returned in its original packaging.

1. Right of Withdrawal (14-Day Return Policy)

In accordance with the EU Consumer Rights Directive (2011/83/EU), customers have the right to cancel their purchase and return the product within 14 days of receipt, without providing any reason.

To qualify for a 14-day return, the following conditions must be met:

• The product must be in original, unused, and pristine condition.
• The scooter odometer must show less than 5 kilometers (3 miles).
• All original items (charger, keys, tools, manuals, and promotional gifts) must be included in the original packaging.
• A valid proof of purchase from our official online store is required.

2. Order Cancellations & Refused Deliveries

Before Shipping

Orders may be cancelled before dispatch for a full refund at no additional cost.

After Shipping (In Transit)

If cancellation is requested after the order has been shipped, the customer is responsible for the actual outbound shipping costs incurred (typically €60–€80, depending on destination).

Refused Delivery

If delivery is refused without prior authorization, the shipment will be returned to our warehouse. The refund will be issued minus the outbound shipping costs.

3. Non-Defective Returns (Change of Mind)

If you wish to return a fully functional product within the 14-day withdrawal period:

• The customer is responsible for return shipping costs to our designated European warehouse.
• A Return Merchandise Authorization (RMA) must be requested before sending any item back.
• Unauthorized returns will not be accepted.

Please contact us at info@kukirin-ride.com to receive return instructions.

Return Hub Address (Europe Logistics Center)

S.F. Express
Al. Krakowska 87/A15
05-552 Wólka Kosowska
Poland

4. Damaged or Defective Items Upon Arrival

Reporting Period

Any damage or defect must be reported within 7 days of delivery, along with photo or video evidence.

Resolution

Once verified by our technical team, we will cover repair or replacement costs, including necessary shipping fees.

Important Notes

Minor cosmetic imperfections (such as small scratches or paint marks) that do not affect performance or safety are not considered defects.

5. Refund Processing

• Refunds are processed within 7–14 business days after inspection and approval.
• Refunds will be issued to the original payment method.
• No restocking, handling, or administration fees are charged.

6. Non-Returnable Items

The following items are not eligible for return:

• Spare parts and accessories (unless defective upon arrival)
• Products damaged due to misuse, negligence, accident, or unauthorized modification
• Customized products
• Used products with mileage exceeding 5 km

7. Company Information & Contact

This website and policy are operated by:

Company Name: ZonMoto Technology Co., Ltd.
Registered Address: No.399 Wuxiang Avenue, Nanning, P.R. China
Customer Support Email: info@kukirin-ride.eu